I need to reset my password, but I don’t have access to the email address I used to create my StrongStart account.

Return to Frequently Asked Questions

If you have lost access to the email address you used to create your StrongStart account and need to retrieve your username and/or reset your password, DO NOT CREATE A NEW ACCOUNT.

Click here to contact StrongStart help. Please provide the following:

  • Full name
  • Date of Birth
  • PQR number
  • Your new current email address

We will update you when your account is ready. After we’ve updated the email address on your account, you will need to retrieve your username and reset your password.

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