Select a topic

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Login Issues (password / username)

English
How to resolve login issues	5m 30s
Español
Cómo solucionar problemas de inicio de sesión	5m 30s
Português
Como resolver problemas de login	5m 30s
中国人
如何解决登录问题	5m 30s

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Incident / Injury Reporting

Full Package (for FCC & Large Group Programs)	40 minutes
Family Child Care
Overview of the Form	2m 30s
Create & Save a Report	6m 05s
Reopen & Submit a Report	3m 30s
Large Group Programs
Overview of the Forms	4m 17s
Create & Save an Incident Report	6m 05s
Create & Save an Injury Report	7m 14s
Reopen & Submit a Report	3m 40s
Step-by-Step Guides
How to report an injury or incident	Open PDF
How to submit a previously saved report	Open PDF

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System Update 2021

Users can now more easily access their programs' pages and other functionality. LEAD has also been updated to enable providers to manage schedules, rates, fees, and other information on their Public Profile. Use the links below to access video demonstrations and training.
Full 4 Part Package (recommended)	18 minutes
Part 1: Introduction to new LEAD Portal & Profile Editor	4m 30s
Part 2: How to edit an existing schedule	4m 10s
Part 3: How to create a new schedule	6m 05s
Part 4: How to edit other information	1m 50s