How to resolve log-in problems

PLEASE DO NOT CREATE A NEW ACCOUNT!

People may think that their email address is their Username. This is usually NOT TRUE.

Use the options on the log-in page to:

  • Reset your password, or
  • Recover your username

This process uses the email you added to your account when you first registered.

If you have lost access to that account, this option WILL NOT WORK!

In this case, click here to let us know. Please provide the following:

  • Full name
  • Date of Birth
  • PQR number
  • Your new current email address

We will notify you when your account is ready for log-in

StrongStart login prompt to enter Username and Password

If you have had log-in problems and created another account, please contact us so that your accounts can be merged into one accurate and complete record of your training


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