How to resolve log-in problems
PLEASE DO NOT CREATE A NEW ACCOUNT!
People may think that their email address is
their Username. This is usually NOT TRUE.
Use the options on the log-in page to:
- Reset your password, or
- Recover your username
This process uses the email you added to your account when you first registered.
If you have lost access to that account, this option WILL NOT WORK!
In this case, click here to let us know. Please provide the following:
- Full name
- Date of Birth
- PQR number
- Your new current email address
We will notify you when your account is ready for log-in
If you have had log-in problems and created another account,
please contact us so that your accounts can be merged
into one accurate and complete record of your training