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Frequently Asked Questions (FAQ)
References
Help Desk
System Requirements
By Phone
Main Office: (617) 988-6600 Choose Option 1 TTY: (800) 439-2370
Online
Email: StrongStartPDS@mass.gov
Always use the EXIT button at the bottom of the screen to close a course.
If you walk away from your screen or close the window without using the EXIT button, the system will not track your progress.
If you return to a partially completed course, and then find that you are unable to proceed, CLICK HERE.
If you are having difficulty logging into the system, be sure to enter your User Name exactly as it was set up when you created your account.
*** Remember that your User Name is NOT your email address ***
